Delegation and Task Management

Master delegation - boost productivity, empower your team, and take control of your time.

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Introduction
What will I learn?
What to expect?
Who is this course for?
How will it help me?

Delegation and Task Management

According to Professor Henry Mintsberg, most managers work at what he calls an “unrelenting pace” and their activities are often brief, on average spending less than 10 minutes on each task, and even more disturbing, often those activities will be unrelated to each other.

A manager’s day is difficult to plan out generally on a daily basis let alone plot it out-to-the-minute precisely. So how do we conquer our day, how do we get all our tasks done effectively and efficiently? With some careful planning, some great time management and delegation skills, that’s how.

Outcomes

At the end of this course the participants will be able to:

  • Explain the importance of delegation as part of the management process
  • Describe critical elements of delegation processes and procedures
  • Explain the concept of cognitive bias
  • Determine the most appropriate tasks to delegate and promote responsibility and accountability
  • Use delegation strategies for capability development
  • Implement strategies to stop other people’s priorities becoming yours

What to expect

This dynamic and interactive course combines practical exercises, group discussions, and real-world applications. You’ll engage in self-assessments to identify your current delegation style, participate in simulations to practice prioritisation, and explore real-life scenarios to refine your delegation strategies. By the end of the session, you’ll leave with actionable insights and a clear plan for managing your time and empowering your team.

Who is this Delegation and Task Management Course for?

This course is designed for managers, team leaders, and supervisors who want to enhance their time management and delegation skills. It is ideal for individuals who feel overwhelmed by competing priorities, struggle to delegate effectively, or want to empower their teams to take on more responsibility.

How will this Delegation and Task Management course help me?

This course equips you with the tools to:

  • Increase your productivity and focus by effectively delegating tasks
  • Reduce stress and workload while maintaining control over critical activities
  • Empower your team to take ownership, fostering accountability and growth
  • Enhance your leadership skills by prioritising effectively and managing expectations
  • Navigate workplace challenges confidently and with greater clarity

"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."

-Kylie Fabri, Principal - Muswellbrook High School - 11/12/2024

“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Delegation and Task Management course

Overview

Audience

Format

What's Included

What Is Delegation?

Determine what genuine delegation looks like. Getting rid of the tasks you don’t want to do isn’t delegating, it’s dumping. Look at the benefits of true delegation to you, your team and your organisation.

Prioritising Tasks

Use the Eisenhower Matrix to prioritise your tasks based on how quickly they need to be completed (urgency) and the benefit they provide to the organisation (importance).
Once you have this, you can decide what tasks should be completed by whom and by when.

The Stages Of Delegation

Analyse the eight stages of delegation and determine what you should be doing at each stage. Also, identify the purpose of delegating. True delegation isn’t just about getting tasks done, it’s about building capability in your people.

Obstacles To Delegation

Identify why you may sometimes struggle to delegate and implement strategies to address those obstacles and make delegation easier.

Granting Levels Of Authority

When you delegate work to people, you need to delegate a certain level of authority. Look at the six levels of authority and determine the most appropriate level to delegate in each situation.

Tips For Effective Delegation

Look at the ten tips for effective delegation and use those to improve your delegating capability.

Managing Other People’s Priorities

Part of delegating properly is learning to manage the priorities of others, especially those who want to make their priorities your priorities, Learn the subtle art of saying no and identify when this is appropriate.

This course is designed for managers, team leaders, and supervisors who want to enhance their time management and delegation skills. It is ideal for individuals who feel overwhelmed by competing priorities, struggle to delegate effectively, or want to empower their teams to take on more responsibility.

  • This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
  • Comprehensive Learning Guide
  • Interactive Sessions
  • Self-Assessment
  • Expert Guidance
  • Certificate of Completion

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

Submit an Enquiry

Priority Management is a Recognised Training Organisation (RTO number: 90911) and issues nationally recognised qualifications and statements of attainment.

BSB60720 Advanced Diploma of Program Management
BSB51415 Diploma of Project Management
BSB41515 Certificate IV in Project Management Practice
10552NAT Certificate III in Project Administration

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