Emotional Intelligence

Harness emotional intelligence - enhance self-awareness, inspire others, and drive positive change.

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Introduction
What will I learn?
What to expect?
Who is this course for?
How will it help me?

Emotional Intelligence

“Great Leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great Leadership works through the emotions.” – Daniel Goleman.

People with high Emotional Intelligence (EI or EQ) can monitor their own, as well as other people’s emotions, and use that information to guide their thinking and actions. EI closes the gap between intent and what you want to do, and action or what you do.
A manager’s day is difficult to plan out generally on a daily basis let alone plot it out-to-the-minute precisely. So how do we conquer our day, how do we get all our tasks done effectively and efficiently? With some careful planning, some great time management and delegation skills, that’s how.

Outcomes

At the end of this course the participants should be able to:

  • Unlock the power of emotional intelligence to motivate your team
  • Assess your emotional intelligence with the EIQ16 questionnaire
  • Tune into your self-awareness and see yourself as others do
  • Become a change catalyst and help others embrace the transition
  • Influence and build rapport with a wider network of people

What to expect

This course will equip you with the tools to harness emotional intelligence (EI) for more effective leadership. You’ll explore the key components of EI, assess your own emotional intelligence, and understand how self-awareness and self-management impact leadership effectiveness. Through interactive discussions and practical exercises, you’ll learn how to build rapport, influence others, and become a more resonant leader. By the end of the course, you’ll have a clear roadmap for using emotional intelligence to foster motivation, improve team dynamics, and drive positive change in your organisation.

Who is this Emotional Intelligence Course for?

This course is designed for leaders, managers, and professionals looking to enhance their emotional intelligence (EI) to improve team dynamics, foster stronger relationships, and drive better results in their organisations.

How will this Emotional Intelligence course help me?

By completing this course, you will:

  • Strengthen your leadership capabilities by mastering emotional intelligence principles
  • Enhance your ability to motivate and inspire your team by creating a positive emotional environment
  • Develop greater self-awareness and emotional control to lead with confidence and authenticity
  • Improve interpersonal skills to build stronger relationships with peers, direct reports, and stakeholders
  • Become a more effective leader by adapting your style to meet the needs of your team and organisational goals

"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."

-Kylie Fabri, Principal - Muswellbrook High School - 11/12/2024

“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Emotional Intelligence course

Overview

Audience

Format

What's Included

What Is Emotional Intelligence?

Examine the four core elements of emotional intelligence across both personal and social competencies.
Learn how the leaders mood and behaviour significantly impacts the team culture and results.

Resonant Versus Discordant Leadership

Being a leader is hard, so it’s important to understand the impacts of different leadership styles on people and results:

  • Learn the differences between resonant and discordant leadership
  • Identify the core behaviours of each style
  • Create a plan for building your capability as a resonant leader
The Importance Of Self-awareness

There are two types of self-awareness – internal and external – and both are important.
Internal self-awareness identifies how aware you are of your own emotions, strengths and weaknesses.
External self-awareness identifies how aware you are of how you are being perceived by others.

The Johari Window

Use the Johari Window to build greater self-awareness.

The Skills Of Self-management

Self-awareness is critical to becoming a better leader, but it also requires self-management. Your ability to manage your emotions & responses and your motivation to develop your own skills are all part of self-management.

Managing Others

Using emotional intelligence to manage your relationships with others is the final piece of the puzzle.

This course is designed for leaders, managers, and professionals looking to enhance their emotional intelligence (EI) to improve team dynamics, foster stronger relationships, and drive better results in their organisations.

  • This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
  • Comprehensive Learning Guide
  • Interactive Sessions
  • Self-Assessment
  • Expert Guidance
  • Certificate of Completion

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

Submit an Enquiry

Priority Management is a Recognised Training Organisation (RTO number: 90911) and issues nationally recognised qualifications and statements of attainment.

BSB60720 Advanced Diploma of Program Management
BSB51415 Diploma of Project Management
BSB41515 Certificate IV in Project Management Practice
10552NAT Certificate III in Project Administration

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