Magic Ways of Having Difficult Conversations

Master difficult conversations and cultivate respect, build assertiveness, and communicate with clarity and confidence.

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Introduction
What will I learn?
What to expect?
Who is this course for?
How will it help me?

Magic Ways of Having Difficult Conversations

In the workplace, a difficult conversation is one in which you must manage emotions and information in a sensitive way to deal with a workplace issue. A difficult conversation may involve topics you don’t want to talk about, situations where you’re not sure what to say, conflicting opinions, circumstances where the outcome is uncertain or discussions which make you feel uncomfortable.

However, having these conversations need not be as difficult as we think. By employing the concept of radical candour, you can build the skills and confidence you need to have these conversations respectfully and effectively.

Outcomes

At the end of this course the participants should be able to:

  • Explain the importance of speaking with respect
  • Examine your personal behavioural and communication preferences
  • Adapt your communication style to suit your audience and speak more assertively
  • Employ techniques to help build your assertiveness over time

What to expect

This course provides an engaging mix of interactive activities, self-assessments, and practical techniques that empower you to handle workplace challenges with greater ease. Expect lively discussions, real-world scenarios, and tools you can immediately apply to your professional interactions.

We also focus on building your confidence to face conversations you might have avoided in the past, enabling you to foster healthier, more productive workplace relationships.

Who is this Magic Ways of Having Difficult Conversations Course for?

This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.

How will this Magic Ways of Having Difficult Conversations course help me?

This course equips you with the tools to:

  • Approach sensitive topics with clarity and respect
  • Build stronger, more transparent workplace relationships
  • Address conflicts and misunderstandings proactively
  • Cultivate a reputation for being both empathetic and assertive
  • Improve your overall communication skills, positively impacting your personal and professional growth

"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."

-Kylie Fabri, Principal - Muswellbrook High School - 11/12/2024

“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

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-Amarette Petersen, Territory Manager, Leica - 20/01/2023

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-Kathyrn, Whitley Corporation

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-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

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-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Magic Ways of having Difficult Conversations course

Overview

Audience

Format

What's Included

What Makes Conversations Difficult?

Identify the kinds of conversations you may need to have in your organisation and examine the aspects that can make those conversations difficult. Identifying what makes conversations is the first step towards making them easier.

Recognising When To Have Difficult Conversations

Ignoring difficult conversations is usually worse than the discomfort of having them. While you may avoid temporary discomfort, you are usually creating a longer-term problem. Look at why fear can inhibit your ability to be assertive and prompt us to avoid those conversations.

Assess Your Assertiveness

Complete a self-assessment to determine where you see yourself on a scale from passive to assertive to aggressive. Once you identify your strengths and development areas you can start to build your assertive capability.

Positive Intents That Can Have Difficult Outcomes

One of the biggest challenges with difficult conversations is we all have different perspectives. Going into a conversation without understanding the other person’s perspective can often have disastrous consequences. Look at ways to identify the other person’s perspective and use that to show empathy.

Embracing Radical Candour

Breakdown of radical candour to have difficult conversations. The notion that if you care personally but still challenge directly you can have conversations that address issues in a way that is respectful and positive.

Ways To Roll Out Radical Candour

Look at six different techniques for utilising radical candour in your conversations. Begin to develop strategies to personalise these techniques and make them work for you.

This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.

  • This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)

  • Comprehensive Training Materials
  • Interactive Sessions
  • Expert Guidance
  • Practical Exercises
  • Certificate of Completion

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

Submit an Enquiry

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