Customer Service Training Courses

Professional customer service training is a critical component of successful businesses.

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“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"Mario is so engaging and charismatic. He’s professional, he manages to even bring the most challenging participants around."

-Julia RT Health Fund

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Mario & Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Mario's presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again and I really hope you have a lovely holiday!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Transform your customer's experience with professional training

Our customer service and communication training cover a range of key components such as understanding staff roles and the value of respectful and personalised customer service. Within our customer service course, we also cover how to manage and deal with complaints and how to de-escalate potential conflict situations that may arise.

At Priority Management Australia, our customer service skills training explores a variety of strategies to help manage attitudes and a range of emotions, which promote consistent and positive customer service experiences.

Flexible Delivery Styles to meet you where you are

Take advantage of our in-person or online training options

In House

Upskill your team with dynamic, thought-provoking and engaging presentations. Our industry-leading, expert team of trainers travel all over Australia to deliver high-quality, 1-3 day workshops in your workplace.
We tailor our resources and strategies to suit your goals and existing processes.

Online

Access high-quality training through several virtual sessions, typically taking 4 hours or less to complete.
Schedule these sessions around your existing deadlines, meetings, and appointments.
We can even tailor our courses to match the needs of your remote team.

A Proud History

We have been 40 years in Business and with over 2.2 Million participants and a lifetime membership, we are super proud of Priority Management.

Years in Operation

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