Course Fees and Refund Policy

The purpose of this policy is to provide transparency in the application and administration of fees and charges including refunds at Priority Management Australia

This policy provides for appropriate handling of client payments and to facilitate refunds and/or transfers in the case of cancellation by either party.  The refunds process will provide clients with the option to reschedule training or to disengage from training in a manner in which a negative impact may be negated or reduced, depending upon the notification time frame. The refund process reflects the commitment by Priority Management Australia to hold places as booked by clients and the amount of administrative resources consumed at the various stages.

It is recognised that extenuating circumstances do sometimes apply and we are more than happy to discuss these.

Where Priority Management Australia is unable to provide training services as agreed, all course fees will be refunded to clients.

Fee for service – in-house courses

Priority Management Australia is primarily engaged by enterprise clients obtaining in-house training on behalf of employees. All terms and conditions associated with training are negotiated within a purchase order or through contractual arrangements (service agreements).

Fee for Service – public courses

Priority Management Australia also offers training services for interested individuals wishing to undertake accredited and non-accredited courses.

The following terms and conditions associated with training are listed on the course registration form to be completed and signed by each student. Students who do not accept the terms and conditions are not able to attend our workshops.

1. Payment is required 10 business days prior to the workshop date
2. In the event of cancellation, the following penalties apply:
   • Cancellation with notice 10 or more business days’ prior to scheduled delivery – no penalty.
   • Cancellation with notice less than 10 business days prior to scheduled delivery – 100% of workshop fee.
   • Non-attendance on the day of a course – 100% of workshop fee.
3. In the event of requests to transfer to an equivalent course, the following penalties apply:

• Request for transfer with notice 10 or more business days’ prior to scheduled delivery – no penalty.
• All subsequent transfer requests with notice 10 or more business days’ prior to scheduled delivery – administration charge of $50.
• Request for transfer with notice less than 10 days prior to scheduled delivery – 100% of workshop fee.

4. Substitute participants are accepted at any stage.
5. Special offers can be used in conjunction with course bookings. However, the total discount will not exceed 15% of the full-fee price.
6. If a coaching session is cancelled within 2 business days of the appointment or the student does not attend at the arranged time, the coaching session is considered redeemed. If the student then wishes to reschedule the coaching session to another date, this will attract a charge of $150.

Accredited courses

Where Priority Management Australia accepts pre-paid fees in excess of $1500 per person for accredited courses, these fees will be protected by being placed in a Trust account.

If Priority Management closes or is unable to provide the services that have been paid for, students will be:

• Placed into an equivalent course without having to pay any additional fees for the portion of the course that they have paid for in advance, OR
• Refunded in full for all course fees paid in advance

General Rules

1. The term “client” in this policy refers to the person or entity responsible for paying course fees. The term “student” in this policy refers to the individual undertaking the training. In some instances, the client and the student will be the same individual.
2. The term “commencement” in this policy refers to the first day of the first program attended by the client.
3. Issues concerning fees, refunds, re-scheduling or cancellations are to be handled at the first available opportunity
4. All communication concerning fees, refunds, re-scheduling or cancellations is to be made in writing and directed to the Director of Priority Management Australia.
5. Refund requests will be processed within three weeks from the date of receipt.
6. All requests for refund will be processed on an individual basis, taking into account impact on follow-on units if applicable.
7. All refunds are to be recorded by Priority Management Australia.

Details concerning the scope of Priority Management Australia Refund Policy are to be clearly disseminated to prospective clients prior to contractual arrangements being made. This dissemination includes service agreements, course registration forms, company website and Student Handbooks.