Communication Skills

Refine your communication skills and adapt your style, boost clarity, and connect confidently.

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Introduction
What will I learn?
What to expect?
Who is this course for?
How will it help me?

Communication Skills

The ability for people to communicate with each other has been greatly enhanced through technology over many years. But for all the tools we have at our disposal, our communication can be largely ineffective at times.

One of the greatest obstacles to effective communication is the fact we all perceive the world and take in information in different ways. So, to be truly effective in our communications with others, it’s vital that we communication in a way that other’s can understand. This effective communication skills course will provide the participants with the tools necessary for genuinely effective communication.

Outcomes

At the end of this course the participants will be able to:

  • Explain the importance of effective communication
  • Determine their personal behavioural and communication style
  • Identify the behavioural and communication styles of others
  • Adjust their communication style to best suit those with whom they are dealing
  • Improve their telephone communication skills
  • Create strategies to enhance their business writing skills
  • Manage difficult customer behaviours with confidence

What to expect

In this course, you’ll gain a deeper understanding of what makes communication truly effective and how to adapt your style to suit different people and situations. You’ll explore key communication principles, identify your own communication style, and learn to recognise the styles of others. Through practical exercises, you’ll develop strategies to enhance your telephone and written communication skills, ensuring clarity and professionalism in every interaction. You’ll also gain confidence in managing difficult customer behaviours, learning how to navigate challenging conversations with composure and respect. By the end of this course, you’ll have the tools to communicate more effectively in any business setting.

Who is this Communication Skills course for?

This course is ideal for professionals, customer service representatives, team leaders, and anyone who wants to improve their communication skills to enhance workplace relationships and interactions.

How will this Communication Skills course help me?

By completing this course, you will:

  • Strengthen your ability to communicate clearly and effectively across different mediums
  • Enhance workplace relationships through improved understanding and adaptability in communication
  • Increase your confidence in handling difficult conversations with customers or colleagues
  • Improve your written communication to produce professional, clear, and positive messaging
  • Build a toolkit of strategies to navigate challenging interactions with poise and professionalism

"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."

-Kylie Fabri, Principal - Muswellbrook High School - 11/12/2024

“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Communication Skills course

Overview

Audience

Format

What's Included

The Importance Of Effective Communication
  • What are the benefits of great communication?
  • What are the consequences of poor communication?
  • The barriers to good communication
  • The impact of different types of communication (face-to-face, telephone, written)
  • Different behavioural and communication styles
Telephone Communication – Connecting With People You Can’t See
  • The importance of your voice in telephone communications
  • Using your voice so that people get your message. The importance listening to understand and not just listening to reply
  • Projecting confidence no matter who you’re dealing with
Written Communication – Better Business Writing
  • Writing with your audience’s expectations in mind
  • Words and phrases that will improve comprehension
  • Removing emotion from your writing and turning negative language to positive language
Dealing With Difficult Customer Behaviours
  • Why your customers sometimes exhibit difficult behaviour
  • Focusing on meeting your needs as well as the customer’s needs
  • Responding to difficult behaviours confidently and respectfully
  • Influencing your customer to help focus on common ground

This course is ideal for professionals, customer service representatives, team leaders, and anyone who wants to improve their communication skills to enhance workplace relationships and interactions.

  • This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)

  • Comprehensive Training Materials
  • Interactive Sessions
  • Expert Guidance
  • Practical Exercises
  • Certificate of Completion

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

Submit an Enquiry

Priority Management is a Recognised Training Organisation (RTO number: 90911) and issues nationally recognised qualifications and statements of attainment.

BSB60720 Advanced Diploma of Program Management
BSB51415 Diploma of Project Management
BSB41515 Certificate IV in Project Management Practice
10552NAT Certificate III in Project Administration

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