Influencing and Persuasion Skills

Master influence and persuasion to enhance connections, tailor your approach, and drive impactful change.

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Introduction
What will I learn?
What to expect?
Who is this course for?
How will it help me?

Influencing and Persuasion Skills

Influence and persuasion are two terms that tend to be used interchangeably, and while they are both ways to drive change, they are both very different things. Your ability to influence people can derive very heavily from things like your personality, your charisma and your relationship with others. In other words, it is a more internal force working on others. Persuasion on the other hand is more external and relies on your ability to communicate clearly and provide evidential support for your arguments. Understanding how these both work will increase your effectiveness when trying to influence and persuade others.

Outcomes

At the end of this course the participants should be able to:

  • Determine the key differences between influence and persuasion
  • Assess your strengths and development areas with influence and persuasion
  • Determine your preferred individual style
  • Increase your ability to connect with others by adjust your communication style
  • Determine emotional levels in others to identify whether an emotional or logical argument will be more effective

What to expect

This course will help you master the art of influence and persuasion by understanding their key differences and how to apply them effectively. You’ll explore how to assess your personal style, adapt your communication to connect with others, and determine when to use emotional or logical reasoning for maximum impact. Through practical exercises, you’ll refine your ability to influence perspectives, present persuasive arguments, and overcome resistance with confidence. By the end of the course, you’ll have the tools to drive change, build stronger relationships, and increase your overall effectiveness in professional and personal interactions.

Who is this Influencing and Persuasion Skills course for?

This course is designed for professionals, leaders, and team members who want to enhance their ability to influence and persuade others effectively. It is ideal for individuals seeking to improve their communication skills, build stronger connections, and drive positive change in their workplace or personal interactions.

How will this Influencing and Persuasion Skills course help me?

By completing this course, you will:

  • Gain confidence in your ability to influence and persuade others in various situations
  • Build stronger relationships through improved communication and connection
  • Avoid common mistakes that can undermine your influence and persuasion efforts
  • Learn to tailor your arguments to meet the needs and perspectives of your audience
  • Enhance your problem-solving skills by addressing resistance and overcoming objections
  • Develop a versatile skill set that can be applied in professional and personal contexts to drive positive outcomes

"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."

-Kylie Fabri, Principal - Muswellbrook High School - 11/12/2024

“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”

-Wayne Lear, Familia Wealth - 06/02/2024

“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”

-Carla, Department of Education

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

-Paula Coleman, Planning Manager, Medline - 17/01/2023

“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”

-Roslynd, Department of Education

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

-Amarette Petersen, Territory Manager, Leica - 20/01/2023

“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”

-Kathyrn, Whitley Corporation

“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”

-Jianyang Sun, The University of Sydney - 28/06/2023

Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

-Bev Clarke, Defence - 18/01/2023

“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”

-Melanie Baker, TMR - 13/12/2022

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

-Claire Diment, Australian Chamber Orchestra - 12/04/2023

“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”

-Sara Learmonth, L'Oréal - 11/05/23

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

-Thomas Davies, The University of Sydney - 28/06/2023

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

-Kathleen Donohue - 21/07/2023

"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."

-Danielle, Elserver

"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"

-Henry Drummond, The Law Society of NSW - 28/07/2023

Learn more about Influencing and Persuasion Skills course

Overview

Audience

Format

What's Included

Defining The Terms

Develop your own definitions of influence and persuasion and determine the key differences between the two terms. As a core life skill, it is also important to determine when your skills of influence or persuasion are going to be most effective.

Common Influence And Persuasion Mistakes

We all make mistakes occasionally but, when trying to influence and/or persuade others, these mistakes can be costly. Look at some of the most common mistakes people make and begin to create strategy to help you build your skills and avoid these everyday errors.

Looking Though Other Peoples’ Perceptive Lenses

Everyone has their own unique perspective of the world and they can sometimes differ vastly from others. The key to effective influence and persuasion techniques is to gain an understanding of the other persons point of view. Once you do that, you can begin to adjust your style of presentation to directly address the other person’s specific needs, thereby increasing your chances of success.

Assess Your Influence And Persuasion Styles

Complete a self-assessment to determine your own preferred style of influence and persuasion. Then employ various tools and techniques to strengthen your argument and make it more appealing for the listener. Understanding when to use these tools is an invaluable skill.

What Does Persuasion Look Like?

If you want to present a successful and persuasive argument there are four critical elements you need to address. These elements will help you connect with your audience, establish credibility and common ground and determine the evidence you need to provide.

Overcoming Resistance

No matter how strong your argument is, you are still going to encounter people who remain resistant to your ideas and requests – either as a direct ‘no’ or a more subtle ‘not right now’. Practicing techniques to overcome rejection and making them a habitual, natural response can vastly increase your chances turning people around and finding positive solutions.

This course is designed for professionals, leaders, and team members who want to enhance their ability to influence and persuade others effectively. It is ideal for individuals seeking to improve their communication skills, build stronger connections, and drive positive change in their workplace or personal interactions.

  • This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)

  • Comprehensive Training Materials
  • Interactive Sessions
  • Expert Guidance
  • Practical Frameworks
  • Self-Assessment Tools
  • Certificate of Completion

Dont have your own laptop?

We have modern HP laptops available for hire!

HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)

  • Rental cost to client $95+GST per laptop + transport
  • Running Windows 11
  • Running Office 365
    • Word
    • Excel
    • PowerPoint
    • Outlook
    • OneNote
    • Added only if required - MS Project, MS Visio

Organise with one of our team when making your booking or get in touch with us here

Submit an Enquiry

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