Magic Ways of Having Difficult Conversations
Master difficult conversations and cultivate respect, build assertiveness, and communicate with clarity and confidence.




































Magic Ways of Having Difficult Conversations
In the workplace, a difficult conversation is one in which you must manage emotions and information in a sensitive way to deal with a workplace issue. A difficult conversation may involve topics you don’t want to talk about, situations where you’re not sure what to say, conflicting opinions, circumstances where the outcome is uncertain or discussions which make you feel uncomfortable.
However, having these conversations need not be as difficult as we think. By employing the concept of radical candour, you can build the skills and confidence you need to have these conversations respectfully and effectively.
Outcomes
At the end of this course the participants should be able to:
- Explain the importance of speaking with respect
- Examine your personal behavioural and communication preferences
- Adapt your communication style to suit your audience and speak more assertively
- Employ techniques to help build your assertiveness over time
What to expect
This course provides an engaging mix of interactive activities, self-assessments, and practical techniques that empower you to handle workplace challenges with greater ease. Expect lively discussions, real-world scenarios, and tools you can immediately apply to your professional interactions.
We also focus on building your confidence to face conversations you might have avoided in the past, enabling you to foster healthier, more productive workplace relationships.
Who is this Magic Ways of Having Difficult Conversations Course for?
This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.
How will this Magic Ways of Having Difficult Conversations course help me?
This course equips you with the tools to:
- Approach sensitive topics with clarity and respect
- Build stronger, more transparent workplace relationships
- Address conflicts and misunderstandings proactively
- Cultivate a reputation for being both empathetic and assertive
- Improve your overall communication skills, positively impacting your personal and professional growth


"As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The "Working Sm@rt with Microsoft Outlook" workshop facilitated by Priority Management exceeded all expectations."


“I recently had the privilege of taking a refresher course on Microsoft Outlook, and it was nothing short of transformative. It was a wake-up call for me, realizing that I had been using Outlook for years, yet there was so much more to learn and exploit.”


“It changed my life really. I felt like I’d been baptized at the end- I really felt so much lighter and freer! I’m in control of my life, actually I can, I can work the way I want to work.”


“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”


“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”


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“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”



“Outlook to me was just a repository for emails, but now it is transformed into a powerful automated planning tool. Thank you Mary! I also like how you consider typography when setting up the layout and solution.”


“Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”


“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”


“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”


“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”



“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”


“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”


"But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it."


"Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!"


Learn more about Magic Ways of having Difficult Conversations course


Overview


Audience


Format


What's Included
What Makes Conversations Difficult?
Identify the kinds of conversations you may need to have in your organisation and examine the aspects that can make those conversations difficult. Identifying what makes conversations is the first step towards making them easier.
Recognising When To Have Difficult Conversations
Ignoring difficult conversations is usually worse than the discomfort of having them. While you may avoid temporary discomfort, you are usually creating a longer-term problem. Look at why fear can inhibit your ability to be assertive and prompt us to avoid those conversations.
Assess Your Assertiveness
Complete a self-assessment to determine where you see yourself on a scale from passive to assertive to aggressive. Once you identify your strengths and development areas you can start to build your assertive capability.
Positive Intents That Can Have Difficult Outcomes
One of the biggest challenges with difficult conversations is we all have different perspectives. Going into a conversation without understanding the other person’s perspective can often have disastrous consequences. Look at ways to identify the other person’s perspective and use that to show empathy.
Embracing Radical Candour
Breakdown of radical candour to have difficult conversations. The notion that if you care personally but still challenge directly you can have conversations that address issues in a way that is respectful and positive.
Ways To Roll Out Radical Candour
Look at six different techniques for utilising radical candour in your conversations. Begin to develop strategies to personalise these techniques and make them work for you.
This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you're a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.
- This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
- Comprehensive Training Materials
- Interactive Sessions
- Expert Guidance
- Practical Exercises
- Certificate of Completion
Dont have your own laptop?
We have modern HP laptops available for hire!
HP EliteBook Touchscreen Tablet laptops (with mouse) (11 available)
- Rental cost to client $95+GST per laptop + transport
- Running Windows 11
- Running Office 365
- Word
- Excel
- PowerPoint
- Outlook
- OneNote
- Added only if required - MS Project, MS Visio


Organise with one of our team when making your booking or get in touch with us here
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